Privacy Policy

KUM & GO, L.C. PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for Kum & Go, L.C., its convenience stores, kumandgo.com and its mobile applications  (individually and collectively the “Kum & Go, L.C. website” or “Web sites”), and all other locations, occasions or events where your personal information is collected by, or on behalf of, Kum & Go, L.C., or its affiliates. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the Kum & Go, L.C. sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the Kum & Go, L.C. trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

INFORMATION COLLECTED BY KUM & GO, L.C.

As part of your interaction with Kum & Go, L.C., we may collect personal information such as:

  • Contact information, including name, mailing address, phone number and e-mail address
  • Purchase information, including credit card number, billing and/pr shipping information

We may also collect demographic information, including age, personal interests and product preferences.

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:

  • Purchase products or services
  • Participate in a sweepstakes, promotion or survey
  • Contact us with a question or concern
  • Participate in other activities with Kum & Go, L.C.

USES OF YOUR PERSONAL INFORMATION

We use the personal information you provide for purposes including, but not limited to:

  • Fulfilling requests for products, services or information
  • Tracking and confirm online orders
  • Providing customer services
  • Administering sweepstakes, promotions or surveys
  • Offering new products and services
  • Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed

PERSONAL INFORMATION PROVIDED TO KUM & GO, L.C. FROM THIRD PARTIES

Information From/About Friends or Family

If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend’s shipping address.

Information from Third Parties

Kum & Go, L.C. obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.

SHARING OF PERSONAL INFORMATION

Kum & Go, L.C. does not sell or rent your personal information to third parties.

We may need to share your personal information within the Kum & Go, L.C. Companies. These companies may use this information to offer you products and services that may be of interest to you.

In addition, Kum & Go, L.C. may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

  • Fulfilling customer orders
  • Sending Kum & Go, L.C. marketing communications
  • Delivering packages
  • Scheduling and performing installations
  • Servicing products
  • Fulfilling subscription services
  • Conducting research, analysis or administering surveys
  • Sending regular mail and e-mail on behalf of Kum & Go, L.C.
  • Processing credit card payments

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

CHOICES REGARDING YOUR PERSONAL INFORMATION

Once you provide your personal information, we may use it to send you offers, promotions and other marketing and customer experience content.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:

  1. Follow the directions on a marketing e-mail or direct mail marketing communication you receive from us.
  2. Call 1-515-226-0128 with your request and current contact information.
  3. Send an e-mail with your request and current contact information to: communications@kumandgo.com
  4. Send a letter with your request and current contact information to:Kum & Go, L.C.
    6400 Westown Parkway
    West Des Moines, IA 50266

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

Kum & Go, L.C. will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request.  Responses will be received in a timely fashion.

If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive your notice.

You can decline to submit personal information to any of our services, in which case Kum & Go, L.C. may not be able to provide those services to you.

UPDATING YOUR PERSONAL INFORMATION

Kum & Go, L.C. wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:

  1. If you’ve created an account on KumandGo.com, you can update your online account information after logging into your account.
  2. Call: 1-515-226-0128
  3. Send a request to: communications@kumandgo.com
  4. Send a request to:Kum & Go, L.C.
    6400 Westown Parkway
    West Des Moines, IA 50266

SECURITY OF YOUR PERSONAL INFORMATION

We use reasonable security measures in place and take reasonable system, process and administrative precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. Kum & Go, L.C. cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

THIRD-PARTY AD PROVIDERS

The Kum & Go, L.C. Web site uses third party service providers to serve ads across the Internet and to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to our Web site so that we can provide advertisements about goods and services.

No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.

If you would like more information about this practice and to know your choices about not having this information used by our third-party advertiser, visit Privacy.

CONCERNS ABOUT POLICY/POLICY ENFORCEMENT

Kum & Go, L.C. regularly reviews its compliance with this Policy.  Please feel free to contact our Communications Department to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

  1. Call: 1-515-226-0128
  2. Send an e-mail to: communications@kumandgo.com
  3. Send a letter to:
    Kum & Go, L.C.
    6400 Westown Parkway
    West Des Moines, IA 50266

We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Google and an individual.

PRIVACY POLICY CHANGES

As Kum & Go, L.C. continues to improve the services, products and features we provide, this policy is subject to change.  If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review.  If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.